Broadly speaking, our methodology draws strength from some very basic elements of contextual, conceptual, logical, physical and adaptive processes.

• Definition of the standard services required and the necessary time frame by the customer
• Formulate an overall strategy and define the project scope against the client company's internal capabilities
• Identify lead employees for the various project areas
• Determine the communication interfaces to the other employees in the company, to the suppliers and the customers
• Deciding about the price models for the outsource processes
• Set up a control team which makes sure that the agreed transactions are being continuously improved
• Formulate the agreements in written form in a Service Level Agreement