Due to increasing globalization and competition, companies are forced to reduce costs. As a reaction to the continuously changing market, BPO delivers the urgently needed flexibility. The BPO provider takes over business processes in the administration and customer service fields, as for example in financial accounting (accounts payable and receivable), in HR (salary payment processing) or in material management.
As a consequence, the client companies'
management will be able
to refocus and concentrate
on their core operations.
The outsourcing does not
only increase the efficiency,
but also leads to a better cost-management. The analysis
of the business processes
gives a better overview
and a greater cost transparency.
Thus, fixed costs can
be transformed into variable
costs, for example charging
on the basis of one FTE-day or per single transaction.
Furthermore, a transfer
of the business transactions
to countries with lower
wages adds to greater
Transformation occurs also in IT, because the specific branch know-how of the service provider allows state-of-the-art technology to be integrated.
Last but not least, customer service can be optimised through nearshore or offshore locations that enable a 24-hours-availability of the service staff.
BPO transforms your company: it drives the
process improvements, reduces
costs and, after all, delivers